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Shipping Information

We have different shipping options available to you depending on where your order is being shipped to and size and contents of your order. When you checkout, you will be able to select from the available options based on your order. If you have any special shipping requirements then please contact us, and we will be happy to assist.

Dispatch Times

Orders received are usually shipped the next working day, depending on stock availability – but often certain in-stock items will be shipped the same day, depending on the shipping method selected. Our order cut-off time for same day shipping will be 15:00.

Your order will be ready for dispatch once all products are available in-stock. We have multiple warehouse locations and fluid stock availability, and so some items may have a short lead-time before they are ready for dispatch. The typical availability lead-time is usually shown on the product page.

Shipping Methods

Free UK Shipping (within 3-7 working days)
The order will be dispatched to be with you within 3 to 7 working days from the day of order stock availability. Depending on the order type and destination, the order may be tracked using Royal Mail Tracked 48 service or similar.

Standard UK Shipping (within 3-5 working days)
The order will be dispatched to be with you within 3 to 5 working days from the day of order stock availability. Depending on the order type and destination, the order may be tracked using Royal Mail Tracked 48 service or similar.

Express Tracked UK Shipping (within 1-3 working days)
The order will be dispatched to be with you within 1 to 3 working days from the day of order stock availability. Orders will usually be shipped by Royal Mail Tracked 24 service or by DHL Express. You will be notified of tracking details when your order has been dispatched.

International Economy Shipping (including Europe)
The order will be dispatched within 1 day of order stock availability using an economy shipping method, usually by DHL Express Economy or Royal Mail International Standard depending on the order type and destination. You will be notified of tracking details when your order has been dispatched. Delivery times vary depending on the destination and products being shipped. Please see the International Shipping section below for further information.

Free Local Pickup (By Appointment)
If you are local to our dispatch centre in Salisbury, Wiltshire you can collect your order between 10:00 and 15:00 on the day after stock availability. An appointment is required for local pickup and we contact you once your order is ready.

International Shipping

We aim to ship to any country worldwide, with the exception of the Exclusion List below. Most shipments will be covered by our general export licence, however where a special export licence is required for your location then we will contact you separately. The order recipient is responsible for all import and customs duties and charges payable on receipt of your goods. We cannot be held responsible for any delays or non-deliveries of your goods due to import or regulatory restrictions imposed at the destination country. Please check for any import restrictions before ordering.

We will not accept orders from, or ship orders to the following countries due to trade, export or shipping restrictions imposed in the United Kingdom: Afghanistan, Belarus, Bosnia and Herzegovina, Burundi, Central African Republic, Congo (Brazzaville, Kinshasa), Iran, Libya, Mali, Myanmar, Nicaragua, North Korea, Russia, Somalia, South Sudan, Sudan, Syria, Venezuela, Yemen, Zimbabwe.

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