GPS Monitor Plus App

GPS Monitor Plus is a free mobile app to allow you and your customers to view and monitor devices, and manage your account in a similar way to the desktop version. You can also see trip history and configure alerts and reports.

It’s available for Android, iPhone and Windows Phone devices and can be downloaded from the app stores using the links below.

Download for Google Android
Download for Apple iOS
Download for Windows Mobile
GPS Monitor Plus is available for Android, iOS and Windows Mobile devices.

Please note: We are unable to support the GPS Monitor Plus app directly. If you are experiencing problems and need help, please contact our developers directly, whose details can be found on the relevant app store.

Webhook Integration

Introduction

BEAMhotspot can be integrated into your own systems (e.g. CRM, mailing, accounting, automation platforms, etc) using our Webhook integration function. Please note that this feature requires basic knowledge of Web technologies.

To set up a Webhook, we will need your Location ID, the event type (listed below) and the Callback URL to which we send the data. We will then issue you with an API key. Note that an API key is not required to receive the Webhook requests – it is provide so that you can authenticate whether the requests are coming from us (see below).

Webhook callbacks are triggered by events listed below. When the event is fired, it makes an HTTP POST request to the Callback URL with a JSON body and a special HTTP header field to ensure that it was us that made the request. The header’s name is HTTP_X_HOTSPOTSYSTEM_HMAC_SHA256 and it is signed with API key given to you.

Your script should return HTTP status code 200 in the response header which tells us that your Callback URL is working correctly, otherwise our servers will try to re-send to you the same payload at the next execution.

Webhooks are not triggered right away as the events occur. Our servers process the event entries every minute or so, and they will retry failed requests 20 times.

Event Types

EventTriggers when
customer.createA new customer has been registered.
subscriber.createA new client has been subscribed to the newsletter.
transaction.paid.createA new paid transaction has been recorded.
transaction.voucher.createA new voucher transaction has been recorded.
transaction.mac.createA new mac transaction has been recorded.
transaction.social.createA new social transaction has been recorded.

Payload Data

Event: customer.create

Example payload POSTed to your Callback URL:

{
"id": "59243583",
"UserName": "BE-72-B3-40-F9-BE",
"name": null,
"email": "myname@gmail.com",
"company_name": null,
"address": null,
"city": null,
"state": null,
"zip": null,
"country_code": "AR",
"phone": "+54",
"fb_id": null,
"fb_username": null,
"fb_link": null,
"fb_gender": null,
"registered_at": "2022-08-27 13:35:53"
}

The UserName field is the MAC address of the device being used. Fields that have not been configured on your registration page will send “null” as the value.

BEAM Trackr PRO – PWA Mobile App

The PWA (Progressive Web App) is downloaded and installed by visiting the BEAM Trackr PRO platform on your phone’s browser. This is different from a “Native” app which requires you to visit the Apple App Store or Google Play Store.

Installing and using the BEAM Trackr PRO PWA onto your mobile device is much faster and gives much better performance than accessing the platform using your mobile’s browser. This is because PWAs integrate more deeply with your device and use data caching techniques to increase performance.

Installing the BEAM Trackr PRO App

Please note that process may differ slightly between devices, but is basically similar to that shown below on both Android and iPhone.

In your phone’s browser, visit the tracking platform at https://app.trackrspace.net and log into your account.

On Android devices you will be asked if you want to add BEAMtrackr to the phone’s Home screen, as shown in the above image. Doing so will install the app.

or

If you are using an iPhone/iOS device, or the the prompt didn’t happen automatically, then go to to the Settings (usually three dots in the top right of the browser window.

Select Install app (may also say Add to Home Screen).

With either method, you will then be ask if you want to install the app.

Once you have installed the app, it will appear on your phone’s apps screen, along with your other phone apps.

When you click on the app icon on your phone, BEAM Trackr PRO will now launch like a normal app, rather than having to launch a browser.

If you want to install the app later, then you can do so at another time by clicking the INSTALL PWA button in the BEAM Trackr menu, as shown below.

Why not a Native app?

Native apps which you download from the Apple App Store or Google Play Store are costly to develop and maintain, and can take time to get approved and released by the stores. This cost would ultimately have to be passed onto you, the user in the form of increased subscriptions.

Modern PWAs such as ours, on the other hand, can be developed along side the desktop Web app, and with a small amount of additional development, can be made to function like a traditional app on a smartphone. The only real difference is the process used to install them, as they use the built-in functionality of the device’s web browser.

PWAs offer much more compatibility and are updated instantly as we release more functionality in the app. The also take up much less space on your device than native apps.

BEAM Trackr PRO – Mobile Apps

GPS Tracking Platform on mobile app and web app

As well as a fully-featured Web app, BEAM Trackr PRO also has mobile apps available so that you can track and manage your assets on the go:

Progressive Web App (PWA) for Mobile – to manage and monitor your assets, just like the desktop Web app.

GPS Monitor Plus – a free generic mobile app that you and your customers can use to track your assets.

BEAM Trackr PRO – Overview

Beam Trackr GPS Tracking Platform subscription

BEAMtrackr PRO, is a professional fully-featured GPS tracking platform for vehicles and assets. It offers you all the functionality you need to track and manage your devices in real-time. No technical expertise or additional server hardware is required, so you can be up and running in hours with our cost-effective cloud tracking subscription.

BEAM Wi-Fi Firmware

The following files can be used to upgrade your BEAM WiFi router to the latest version. We release new firmware from time to time to add new features, fix bugs, and improve performance and security.

IMPORTANT: Incorrect upgrading of firmware can cause permanent damage to the device and invalidate the warranty. Please contact us if you are unsure about this operation.

Latest Firmware

DeviceVersion
BEAM 5X01.01.10.00 (21 May 2021)Download
BEAM 8X01.06.08.05 (24 Oct 2021)Download
BEAM Xpress-i03.01.04.00 (05 Jul 2020)Download

Shipping Information

We have different shipping options available to you depending on where your order is being shipped to and size and contents of your order. When you checkout, you will be able to select from the available options based on your order. If you have any special shipping requirements then please contact us, and we will be happy to assist.

Dispatch Times

Orders received are usually shipped the next working day, depending on stock availability – but often certain in-stock items will be shipped the same day, depending on the shipping method selected. Our order cut-off time for same day shipping will be 15:00.

Your order will be ready for dispatch once all products are available in-stock. We have multiple warehouse locations and fluid stock availability, and so some items may have a short lead-time before they are ready for dispatch. The typical availability lead-time is usually shown on the product page.

Shipping Methods

Free UK Shipping (within 3-7 working days)
The order will be dispatched to be with you within 3 to 7 working days from the day of order stock availability. Depending on the order type and destination, the order may be tracked using Royal Mail Tracked 48 service or similar.

Standard UK Shipping (within 3-5 working days)
The order will be dispatched to be with you within 3 to 5 working days from the day of order stock availability. Depending on the order type and destination, the order may be tracked using Royal Mail Tracked 48 service or similar.

Express Tracked UK Shipping (within 1-3 working days)
The order will be dispatched to be with you within 1 to 3 working days from the day of order stock availability. Orders will usually be shipped by Royal Mail Tracked 24 service or by DHL Express. You will be notified of tracking details when your order has been dispatched.

International Economy Shipping (including Europe)
The order will be dispatched within 1 day of order stock availability using an economy shipping method, usually by DHL Express Economy or Royal Mail International Standard depending on the order type and destination. You will be notified of tracking details when your order has been dispatched. Delivery times vary depending on the destination and products being shipped. Please see the International Shipping section below for further information.

Free Local Pickup (By Appointment)
If you are local to our dispatch centre in Salisbury, Wiltshire you can collect your order between 10:00 and 15:00 on the day after stock availability. An appointment is required for local pickup and we contact you once your order is ready.

International Shipping

We aim to ship to any country worldwide, with the exception of the Exclusion List below. Most shipments will be covered by our general export licence, however where a special export licence is required for your location then we will contact you separately. The order recipient is responsible for all import and customs duties and charges payable on receipt of your goods. We cannot be held responsible for any delays or non-deliveries of your goods due to import or regulatory restrictions imposed at the destination country. Please check for any import restrictions before ordering.

We will not accept orders from, or ship orders to the following countries due to trade, export or shipping restrictions imposed in the United Kingdom: Afghanistan, Belarus, Bosnia and Herzegovina, Burundi, Central African Republic, Congo (Brazzaville, Kinshasa), Iran, Libya, Mali, Myanmar, Nicaragua, North Korea, Russia, Somalia, South Sudan, Sudan, Syria, Venezuela, Yemen, Zimbabwe.

BEAMplus Agreement

v1.4 – 24 April 2022

This version supersedes all previous versions of this Agreement.

Definitions

“BEAM”, “Onboard Technology Group”, “OTG” – We or us.

“Customer” – You and Your.

“BEAMplus” – The subscription-based support agreement provided by us to look after your BEAM products.

“Goods” – The hardware, software and platform (software-as-a-service) products sold or rented by us to you including packaging, manuals and any other ancillary components or documents.

“Conditions” – Means the terms and conditions of sale set out in this document and any special terms and conditions agreed in writing by us.

“Subscription Fee” – The amount paid by the Customer to us in consideration of the BEAMplus service for the agreed period.

Who we are

BEAM Onboard is a trading style of Mobile Onboard (Labs) Limited, The Portway Centre, 1 Old Sarum Park, Salisbury, Wiltshire, SP4 6EB, United Kingdom, a company registered in England with number 07291171.

Mobile Onboard (Labs) Limited is a wholly owned subsidiary of Onboard Technology Holdings Limited (“Onboard Technology Group”).

Our contact details

Email address: contact.us@beamonboard.com
Web site: beamonboard.com/contact-us

The conditions which apply to the BEAMplus product:

Part I contains the terms and conditions for the BEAMplus product.

Part II contains the service level offered for the BEAMplus product and additional information.

BEAMplus subscription fee

We are under no obligation to refund the subscription fees in any circumstance.  BEAMplus is a subscription-based support agreement with a duration of less than one month, and so it is not subject to any statutory right of cancellation, and is therefore non-refundable.  The available policy schedule confirms this.

Background

The Customer is of the opinion that the Onboard Technology Group has the necessary qualifications, experience, and abilities to provide services to the Customer.

The Onboard Technology Group is agreeable to providing such services to you on the terms and conditions set out in this Agreement.

Part I

a) These Terms and Conditions

These are the terms and conditions for the Beam Plus services provided by us to you, the Customer.  By ordering BEAMplus from us, you agree to be bound by these Terms and Conditions.

b) Requesting BEAMplus services

i) The BEAMplus services provided by us can be requested in the following ways:

  • By using the Support Request Form found here;
  • By emailing our Support Helpdesk using the address above;
  • By telephoning the emergency on-duty engineer where your subscription allow.

ii) The person or persons ordering any service must have the requisite authority to request such a service on behalf of the Customer.  This authority will be assumed at the time of the request.

iii) Upon acceptance and confirmation of the request you will receive a support ticket reference, and where possible, a booked service call (where the service is to be provided on-site).

c) Payment and period of cover

i) Subscription payment is normally made by bank Direct Debit or continuous card debit authority, monthly in advance.

ii) The subscribed period of cover is deemed to start on the day of payment and for a duration of one calendar month.

iii) Customers may be invoiced, subject to a credit check being carried out by us and the Customer passing any such credit check and satisfying us as to their creditworthiness.  In this case, the subscribed period of cover is deemed to start on the date of invoice.

iv) Cover is subject to a minimum 6-month continuous term, renewable each calendar month.  Once the cover is terminated (either in writing by you or us, or due to non-payment), we are not obliged to re-instate the cover at a later date.

v) A BEAMplus subscription is linked to a particular product with a specific serial number.  If you have multiple products then a subscription is required for each product unit you want to cover.  Subscriptions are not transferrable between units.

d) Cover provided

i) The BEAMplus service covers the following activities in relation to each unit covered by the service subscription.  Some activities may only be available in certain subscription levels (for example BEAMplus Premium):

  • Investigation and resolution of hardware, software, or usability issues;
  • Hardware repairs, parts replacement, and software upgrades;
  • Replacement of hardware units if they cannot be repaired;
  • Changes to configurations where required;
  • Collection and re-delivery of faulty units where the issue cannot be resolved remotely;
  • On-site call outs where required, and where engineer availability allows (anywhere within mainland Great Britain), by us or by one of our approved service partners;
  • Provision of usage analytics data where applicable;
  • Remote help with installing additional third-party software onto our products where possible and/or allowed;
  • Access to our BEAM Insight management portal, and any other software services available as part of the service subscription.

ii) Additional services not listed above can be quoted for on request.

e) On-site and off-site services

i) The service activities listed above may be provided on-site or off-site, depending upon the nature of the service required, availability of parts and products, and the ease of configuring any product or service either on-site or off-site.

ii) At the time of service request you will be informed as to which elements of any service will be provided on-site or off-site.

f) Remote access and diagnosis

i) Where possible we will use remote access tools to access Customer equipment as this is the quickest way to diagnose and resolve problems.

ii) We shall make an assessment as to whether remote access is suitable and possible in each case.

g) On-site requirements

The following is required for all on-site visits and repairs (BEAMplus Premium):

  • The equipment to be serviced being available within the time slot agreed;
  • Easy access to the equipment to be serviced and the surrounding area;
  • Where necessary good mobile phone coverage with at least 4G/LTE Internet access (as applicable);
  • A person on-site with knowledge of the issue or issues affecting the equipment;
  • A person on-site with administrator-level access privileges to the relevant equipment, (where required);
  • Valid, original, and licensed versions of any third-party software required, (unless being supplied by us).  Please note that we will not use, install or configure any unlicensed, copied, or counterfeit software.
h) Data backup and loss

i) It is the sole responsibility of the Customer to ensure that all data on any equipment is backed up and appropriately stored before any work commences.

ii) We will not be liable for any data loss occurring on any equipment or data loss caused by the Customer’s failure to put in place or correctly operate appropriate data backup and storage procedures.

i) Cancelling or changing an appointment

i) A minimum of 24 hours’ notice will be required in order to cancel or change an appointment.

ii) Where less than 24 hours’ notice of cancellation is provided by the Customer we reserve the right to charge a cancellation fee of £50 + VAT.

iii) Where the engineer is en-route to attend on-site and the Customer cancels or changes the appointment we reserve the right to charge our standard call-out fee of £300 + VAT.

j) Missed appointments

i) Any missed appointments will need to be re-booked by the Customer.

ii) On re-booking we will attempt to provide a convenient replacement slot, however, we cannot guarantee that we will be able to provide a suitable slot.

iii) Where an appointment is missed and the engineer has attended on-site (i.e the engineer has not been able to access the equipment on arrival), we reserve the right to charge our standard call-out fee of £300 + VAT.

k) Warranty period

i) All hardware and equipment supplied and fitted by us is guaranteed for a minimum of 12 months (or more depending upon the manufacturer’s own warranty).  A BEAMplus subscription for the product extends this warranty on a rolling month-by-month basis whilst it is being paid.

ii) All other work carried out by us is guaranteed for a period of 3 months.

iii) Any warranty will be declared void where any failures or errors are caused by the subsequent incorrect use or maintenance of any item supplied, installed, or configured by us.

l) Software

i) All software supplied and installed by us will be original and will be appropriately licensed.  This will include an appropriate number of copies or seats when used by more than one user (including multi-user device firmware).

ii) We will not install, attempt to configure, or update any software, which appears to us to be unlicensed, improperly licensed, copied, or counterfeit.

m) Limitation of liability

i) We shall not be liable to you as the Customer in contract, tort, or otherwise (including negligence), pre-contract or other representations (other than fraudulent or negligent misrepresentations) or otherwise for any loss of business, contracts, profits, damage to goodwill or anticipated savings or for any indirect or consequential or loss whatsoever.

ii) Nothing in this Agreement shall exclude or limit liability for death or personal injury resulting from the negligence of either party or their servants, agents, or employees.

n) Force Majeure

Neither party shall be liable for delay or failure to perform any obligation under this Agreement if the delay or failure is caused by any circumstances beyond its reasonable control, including but not limited to acts of God, pandemic, war, civil disorder, or industrial dispute.  If such delay or failure continues for a period of at least 30 days, the party not subject to the force majeure shall be entitled to terminate this Agreement by notice in writing to the other.

o) Non-solicitation

The Customer undertakes during the period of work carried out by us and for a period of six months after its completion not to directly or indirectly solicit or induce any of the Onboard Technology Group’s employees to leave the employment of the Onboard Technology Group whether to work on a freelance or consultancy basis or to be directly employed by the Client.

p) General

i) Failure by the Onboard Technology Group to enforce any accrued rights under this Agreement is not to be taken as or deemed to be a waiver of those rights unless acknowledged by the Onboard Technology Group in writing.

ii) It is hereby declared that the foregoing paragraphs, sub-paragraphs, and clauses of this Agreement shall be read and construed independently of each other. Should any part of this Agreement or its paragraphs, sub-paragraphs, or clauses be found invalid it shall not affect the remaining paragraphs, sub-paragraphs, and clauses.

iii) We reserve the right to change these terms and conditions at any time without notice, and on giving notice to Customers if they will be materially affected.

iv) This Agreement sets out the entire agreement and understanding between Us and the Customer and is in substitution of any previous written or oral agreements between the Onboard Technology Group and the Customer.

q) Jurisdiction

This Agreement shall be interpreted construed and enforced in accordance with English law and shall be subject to the exclusive jurisdiction of the English Courts.

Part II

Service level

As part of this agreement, the Onboard Technology Group commits to the following service level:

a) Respond to any request by the Customer for help or support within 4 working hours.

b) Ensure that any covered non-working product is repaired or replaced within 4 working days following the day of request either by means of our Express Collect-and-Return service, or by means of a scheduled on-site visit.

c) The Customer is kept up-to-date with any request for help via their support ticket on our Support Help Desk.

d) Arrange a loan or replacement product if we cannot repair within the 4 working day target.

e) A dedicated point-of-contact to help with your issue.

f) Endeavour to accommodate the Customer’s business needs wherever possible.

Working times

a) A “working day” is defined as Monday to Friday with the exception of public holidays in England.

b) “Working hours” is defined as 09:30 to 18:00 on a working day, as defined in the previous paragraph.

c) Urgent support outside of these times will be accommodated by the on-duty engineer wherever possible, but cannot be guaranteed.

Compensation

If we do not repair or replace the Customer’s equipment, or (offer to) provide a loan unit within 10 (ten) working days following the day of request we will refund the BEAMplus for that product for the subscription period covered (normally one month).  This service level is increased to 5 (five) working days for Premium-level subscribers.

Mobile Internet data service provision

a) Customers can optionally subscribe to our managed Mobile Internet data service, and we will provide a SIM card for the Customer’s BEAM product on the agreed tariff, payable monthly in advance.  Provision of such a service may be subject to a credit check on the Customer.

b) When the Customer uses our mobile Internet data SIMs we will fully support the service and act as their representative in dealing with the carrier or mobile network.

c) Mobile Internet data SIMs are provided on behalf of the carrier or mobile network, and the Customer will be additionally bound to the Terms and Conditions laid down by the carrier or mobile network provider.  We will supply the Customer with copies of such terms and conditions from the mobile network by means of a download link if they are not available to access the Help and Support area of our website.

d) We reserve the right to suspend or otherwise terminate without notice, mobile data services in the event of non-payment.

e) The provision of mobile data SIMs will be subject to a minimum contract term, as advised at the time of quotation and sign-up.

f) The mobile data SIMs provided by us remain the property of the Onboard Technology Group and/or the mobile network operator at all times.

ENDS

If any further information or clarification is required in relation to these Terms then please email our Customer Services team at contact.us@beamonboard.com.

General Terms and Conditions of Business

v2.0 – 24 April 2022

Definitions

“BEAM”, “Onboard Technology Group”, “OTG” – We or us.

“Customer” – You and Your.

“Consumer” – Any person who buys goods from us for purposes which are outside of their trade, business or profession.

“Goods” – The hardware, software and platform (software-as-a-service) products sold or rented by us to you including packaging, manuals and any other ancillary components or documents.

“Conditions” – Means the terms and conditions of sale set out in this document and any special terms and conditions agreed in writing by us.

Who we are

BEAM Onboard is a trading style of Mobile Onboard (Labs) Limited, The Portway Centre, 1 Old Sarum Park, Salisbury, Wiltshire, SP4 6EB, United Kingdom, a company registered in England with number 07291171.

Mobile Onboard (Labs) Limited is a wholly owned subsidiary of Onboard Technology Holdings Limited (“Onboard Technology Group”).

Our contact details

Email address: contact.us@beamonboard.com

Web site:  beamonboard.com/contact-us

The conditions which apply to your purchase of goods from us:

The conditions in Part I apply to your purchase of goods from us whether you are a consumer or a business.

The conditions in Part II apply to your purchase of goods from us only if you are a consumer (i.e. not a business).

The conditions in Part III only apply to your purchase of goods from us if you are not a consumer (i.e. you are purchasing for use in your business).

Voluntary Code for the return of goods by you to us:

This code only applies as between you and us if you are a consumer.  This code is intended to promote good relations between you and us.  The code is entirely voluntary and does not affect your statutory rights.

Important

In individual circumstances the provisions of the voluntary code may be more or less favourable to you than your statutory rights.  You are free to withdraw from the operation of the code at any time and pursue your statutory rights.  If you are in any doubt about your statutory rights you may wish to consult a solicitor or your local Citizens’ Advice Bureau.

BEAMplus Support

We are under no obligation to refund the subscription fees in any circumstance.  BEAMplus is a subscription-based support agreement with a duration of less than one month, and so it is not subject to any statutory right of cancellation, and is therefore non-refundable.  The available policy schedule confirms this.

Part I

a) Making an agreement to purchase our goods

The market in the goods is such that the specification, description and price of individual goods can change.

The invitation to you to order goods from us is not an offer by us to sell to you goods of the specification and description at the price indicated.

Your order is an offer to us to buy the goods of the specification and description at the price indicated.

Wherever possible we will accept your order to buy the goods of the specification and description at the price indicated by e-mail and in which case there will be a concluded agreement between you and us.

Wherever it is not possible to accept your order to buy the goods of the specification and description at the price indicated we will advise you by e-mail and offer to sell you the goods of the specification and description at the price stated in the e-mail and will state the period for which the offer or the price remains valid.

You may accept our offer by e-mail within the period stated and in which case there will be a concluded agreement between us.

b) Delivery of the goods

The price of the goods does not include delivery by us to you, unless explicitly stated.

The costs of carriage and any insurance which you direct us to incur shall be reimbursed by you and shall be due on the date for payment of the price.

The goods shall be delivered by us to your address and the risk in the goods shall pass to you upon such delivery taking place.

You should note that our carrier requires immediate notice to be given of any loss or damage to goods and you should inspect the goods upon receipt and report any loss or damage to the carrier immediately.

Insofar as you report any transit damage to goods to us within 48 hours of delivery we will refund the price and carriage or replace the goods at no cost to you.

In respect of any transit damage to goods reported to us after 48 hours of delivery we shall require proof from you that the goods were damaged before receipt by you.

Part II

a) Payment and price

We shall not be bound to deliver the goods until you have paid for them.  Payment shall be due when the agreement is made between us.  Time for payment shall be of the essence.

The price due from you is the price indicated as inclusive of value added tax.

b) Delivery

We will try to deliver the goods to you within the time estimated for delivery.

If we are unable to do so, we reserve the right to deliver them within 30 days beginning with the day after the day of the agreement between us.

If we are unable to deliver the goods to you within 30 days beginning with the day after the day of the agreement:

  • we shall inform you by e-mail;
  • we shall make a further offer to you by e-mail to sell you the goods of the specification and description at the price stated in the e-mail and will state the period for which the offer or the price remains valid;
  • unless you accept the offer we will reimburse any sum paid by you or on your behalf under or in relation to the agreement within a period of 30 days beginning with the day after the day on which the time for delivery expired.
c) Your right of cancellation
The rights of cancellation set out below apply to any agreement between you and us save insofar as the agreement is in respect of hardware if it has been physically installed and/or used in a live scenario.
 
You have a right to cancel the agreement at any time before the expiry of a period of 14 calendar days which begins on the day the goods are delivered.
 
You may cancel by giving us notice in any of the following ways: 
  • by a notice in writing which you leave at our address (given above);
  • by a notice in writing which you send by post to our address (given above);
  • by electronic mail to our electronic mail address (given above); 
and the notice shall operate to cancel the agreement between us.
 
If you cancel the agreement: 
  • you must return the goods to us at the address given above;
  • the goods must be returned to us complete (please note the definition of goods given above);
  • you are responsible for the cost of returning the goods to us at the address given above;
  • you are under a duty to take reasonable care of the goods (including reusable packaging, manuals etc.) until they are returned to us;
  • you are under a duty to take reasonable care to see that they are received by us and not damaged in transit;
  • we will reimburse any sum paid by you or on your behalf under or in relation to the agreement including the costs of carriage and any insurance which you directed us to incur.
  • we will charge you the direct costs to us of recovering any goods supplied by us if you fail to return the goods to us.
 
d) Our right of cancellation
If for reasons beyond our reasonable control (including but not limited to an inability or failure on the part of the manufacturers or suppliers of the goods to supply the goods to us) we are unable to supply the goods to you, we may cancel the agreement at any time before the goods are delivered by giving notice to you.
 
We shall not be liable for any other loss or damage whatever arising from such cancellation.
 
e) Statutory rights
Your right of cancellation is in addition to your other statutory rights.
 
The after sales service and guarantees and the voluntary code for the return of goods by you to us mentioned below do not affect your statutory rights.
 
f) Guarantees and after sales service
We guarantee that the goods will correspond with the stated description and specification.
 
We guarantee that the goods will be of satisfactory quality when delivered by our carrier.
 
We operate a voluntary code which appears below for the return of goods which have failed to meet your expectations.
 
Subject to you complying with the voluntary code for the return of goods we guarantee that the goods will remain of satisfactory quality in normal use for 3 months following delivery and will refund the cost of the goods or credit the cost of the goods or replace the goods in accordance with timescale for return of the goods set out in the voluntary code.
 
The terms of any manufacturer’s guarantee and after sales service will be included within the documents accompanying the goods.
 
We are willing to provide advice to you in accordance with the conditions below.
 
g) Advice given by us to you
We are always prepared to offer advice about the goods including advice about installation, compatibility, configuration, and product upgrades.
 
We know the general purpose for which you require our goods and we will take reasonable care when giving you any advice.
 
Without knowing the particular application for which you require our goods and the exact specification and configuration of any existing system into which you intend to install our goods we cannot and do not warrant the suitability of any of our goods for your particular purpose.
 
We do offer a service whereby we will install our goods into your existing environment.  If you ask us to do that, we can warrant the suitability of the goods installed by us.
 
h) Your responsibilities
It is your responsibility to ensure compatibility of any goods offered for sale by us both with the existing components within your environment and with any other goods offered for sale by us.
 
It is your responsibility to ensure proper installation of our goods into your existing environment.
 
It is your responsibility to ensure that wherever necessary you access the manufacturer’s web site to download any necessary product upgrades (including drivers and manuals). 
 

Voluntary Code for the return of goods by you to us

This code only applies as between you and us if you are a consumer.  This code is intended to promote good relations between you and us.  The code is entirely voluntary and does not affect your statutory rights.
 
Important
In individual circumstances the provisions of the voluntary code may be more or less favourable to you than your statutory rights. You are free to withdraw from the operation of the code at any time and pursue your statutory rights. If you are in any doubt about your statutory rights you may wish to consult a solicitor or your local citizens’ advice bureau.
 
The Code
We recognise that goods supplied by us to you may not meet your expectations.  In our experience there are many reasons why that may happen.  Examples of those reasons include a defect in the goods at the point of delivery to you, incompatibility with existing components within your environment, poor installation or simply slower performance than you require.
 
We are not able to establish why the goods have failed to meet your expectations without an opportunity of inspecting and testing the goods.
 
In any case where the goods fail to meet your expectations we invite you to return them to us with an explanation of the problem.
 
In any case where we agree that the problem has arisen because of a defect in the goods at the point of delivery to you: we will refund the cost of the goods to you if returned within 28 days of the date of delivery; in any other case we will replace the goods or provide you with a credit for the cost of the goods.
 
In every case where you return goods upon the basis that there was a defect in the goods at the point of delivery to you we will inspect and test the goods.
 
Insofar as it may be established that there was no defect in the goods at the point of delivery to you, we reserve the right to charge you a flat fee of £50 as a contribution towards the cost of inspecting and testing the goods.
 
In any case where it is established that there was no defect in the goods at the point of delivery to you:
  • we will nonetheless try to assist you in resolving the problem;
  • depending upon the age and condition of the goods, we may be prepared to accept the return of the goods subject to a restocking charge and refund or credit the balance of the costs of the goods;
  • insofar as the age or condition of the goods is such that we are unable to accept their return, we will redeliver the goods to you. You agree to pay to us the reasonable cost of re-delivering the goods to you. 

Part III

a) Conditions applicable
These conditions shall apply to all contracts for the sale of goods by us to you to the exclusion of all other terms and conditions including any terms or conditions which you may purport to apply under any purchase order, confirmation of order or similar document.
 
All orders for goods shall be deemed to be an offer by you to purchase goods pursuant to these conditions.
 
Acceptance of delivery of the goods shall be deemed conclusive evidence of your acceptance of these conditions.
 
Any variation to these Conditions (including any special terms and conditions agreed between you and us) shall be inapplicable unless agreed in writing by us.
 
These terms represent the entire agreement between you and us.
 
b) Price and payment
The price (unless otherwise expressly stated) shall be exclusive of value added tax which shall be due at the rate ruling on the date of our invoice.
 
Where the price is expressed to be inclusive of value added tax we have the right to adjust the price at any time before delivery to take account of any increase in value added tax.
 
Where payment terms have been agreed, payment of the price and value added tax shall be due within 30 days of the date of the date of the invoice.  Time for payment shall be of the essence.
 
Interest on overdue invoices shall accrue from the date when payment becomes due from day to day until the date of payment at a rate of 8% above the Bank of England’s base rate from time to time in force and shall accrue at such a rate after as well as before any judgement.
 
If you fail to make any payment on the due date then without prejudice to any of our other rights we may: 
  • suspend or cancel deliveries of any articles due to you;
  • and/or appropriate any payment made by you to such of the goods (or goods supplied under any other contract with you) as we may in our sole discretion think fit.
c) No set off
You may not withhold payment of any invoice or other amount due to us by reason of any right of set off or counterclaim which you may have or allege to have or for any other reason whatsoever.
 
d) Delivery and non-delivery of goods
The goods shall be delivered to you at your address.  The risk in the goods shall pass to you upon such delivery taking place.
 
We shall arrange for carriage of the goods to your address.  The costs of carriage and any insurance which you reasonably direct us to incur shall be reimbursed by you without any set-off or other withholding whatsoever and shall be due on the date for payment of the price.  The carrier shall be deemed to be your agent.
 
We shall not be liable for any loss or damage whatever due to failure by us to deliver the goods or any of them promptly or at all.
 
Notwithstanding that we may have delayed or failed to deliver the goods or any of them promptly you shall be bound to accept delivery and to pay for the goods in full provided that delivery shall be tendered at any time within 3 months of the agreement.
 
e) Retention of title by us
The goods shall be at your risk as from delivery.
 
In spite of delivery having been made property in the goods shall not pass to you until:
  • you have paid the price plus value added tax in full; and
  • no other sums whatever shall be due from you to us. 
Until property in the goods passes to you the goods and each of them shall be held by you on a fiduciary basis as Bailee for us.
 
You shall store the goods (at no cost to us) separately from all other goods in your possession and marked in such a way that they are clearly identified as our property.
 
Notwithstanding that the goods (or any of them) remain our property you may sell or use the goods in the ordinary course of your business at full market value for our account.  Any such sale or dealing shall be a sale or use of our property by you on your own behalf and you shall deal as principal when making such sales or dealings.
 
Until property in the goods passes from us the entire proceeds of sale or otherwise of the goods shall be held in trust for us and shall not be mixed with other money or paid into any overdrawn bank account and shall be at all material times identified as our money.
 
We shall be entitled to recover the price (plus value added tax) notwithstanding that property in any of the goods has not passed from us.
 
Until such time as property in the goods passes from us you shall upon request deliver up to us such of the goods as have not ceased to be in existence or resold.  If you fail to do so we may enter upon any premises owned occupied or controlled by you where the goods are situated and repossess the goods.  You authorise us to repossess the goods from any other premises where the goods may be situated from time to time provided always that we have the consent of the person who owns, occupies or controls such premises to enter thereon.  On the making of a request by us to you to deliver up such goods your rights to sell, use or otherwise deal with the goods shall cease.
 
You shall not pledge or in any way charge by way of security for any indebtedness any of the goods which are our property. Without prejudice to our other rights, if you do so all sums whatever owing by you to us shall forthwith become due and payable.
 
You shall insure and keep insured the goods to the full price against “all risks” to our reasonable satisfaction until the date that property in the goods passes from us, and shall whenever requested by us produce a copy of the policy of insurance.  Without prejudice to our other rights, if you fail to do so all sums whatever owing by you to us shall forthwith become due and payable.
 
You shall promptly deliver the prescribed particulars of this contract to the Registrar in accordance with the Companies Act 1985 Part XII as amended.  Without prejudice to our other rights, if you fail to do so all sums whatever owing by you to us shall forthwith become due and payable.
 
f) Acceptance of the goods
You shall be deemed to have accepted the goods 3 days after delivery to your carrier.
 
After acceptance you shall not be entitled to reject goods which are not in accordance with the contract.
 
g) Rejection of the goods
If you properly reject any of the goods which are not in accordance with the contract you shall nonetheless pay the full price for such goods unless you return such goods to us at your cost before the date when payment of the price is due.
 
h) Return of goods which are in accordance with the contract
No goods delivered to you which are in accordance with the agreement will be accepted for return by us without our prior written approval (in accordance with our returns authorisation procedure) and on terms to be determined at our absolute discretion.
 
If we agree to accept any such goods for return you shall be liable to pay a handling charge of (10%) of the invoice price.  Such goods must be returned by you to us carriage-paid and in the original packaging.
 
Goods which are in accordance with the agreement and are returned without our prior written approval may at our absolute discretion be returned to you or stored at your cost without prejudice to any other rights or remedies we may have.
 
i) Variations in description or specification
We may deliver goods of a different description or specification from that agreed and as may be required to comply with any applicable safety or statutory requirements or which do not materially affect the quality or fitness for purpose of the goods.
 
j) Limitations upon our liability to you
Our liability to you for any breach of contract or negligence (save and except our liability for negligence for death or personal injury) shall be limited to the price of the goods together with any expenses incurred by you in notifying us and returning the goods to us.
 
We shall not be liable for any consequential loss including without limitation any loss caused by interruption of your business, loss of electronic information or physical damage to property and whether directly or indirectly caused by any breach of contract or by negligence by us or by any servant or agent of ours.
 
We recommend that as a matter of good business practice you maintain insurance and that you maintain a back-up system and that you back up your electronic information.
 
k) Choice of law and jurisdiction
This contract is subject to the law of England and Wales.
 
All disputes arising out of this agreement shall be subject to the exclusive jurisdiction of the courts of England and Wales.
 
If any part of these terms and conditions shall be found to be unlawful, it shall not affect the validity or enforceability of the remainder of the conditions.
 
l) BEAMplus Support
We are under no obligation to refund the subscription fees in any circumstance.  BEAMplus is a subscription-based support agreement with a duration of less than one month, and so it is not subject to any statutory right of cancellation, and is therefore non-refundable.  The available policy schedule confirms this.
 
ENDS
If any further information or clarification is required in relation to these Terms then please email our Customer Services team at contact.us@beamonboard.com.