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HOW TO – Change Your Launchpad Password

Launchpad is the single account you use to log in to access all your Mobile Onboard services. If you need to change your password, please carry out the following steps:




Step

Step 1
Account Controls #



On the main Launchpad page after you have logged in, click on Account Controls, which can be found at the bottom left of the window.



Launchpad account controls button screenshot



Step

Step 2
Change Password #



On the pop-up dialog box, click Change Password.







Step

Step 3
Confirm New Password #



Enter your current password, and your new desired password (plus confirmation of the new password), and then click Change Password. Your new password is now in place for when you log in next.

Note: Passwords must be 8 to 20 characters and contain at least one upper-case character, a lower-case character, a number and a special character (@$!%*?&). Also they cannot contain certain character sequences or words such as “password”.

 



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